Nowadays, a comprehensive telephone hotline system is a way to stand out from a competitive business environment. News Power provides you with an advanced communication system that facilitates an efficient, professional and highly effective customer service. Different services can be provided via IVRS, including, but not limited to Info Call Service Hotline, Fax On Demand, Game and Lucky Draw Participation, Call Transfers, Voice Messages, Redirect Calling, Market Research / Survey and Outbound Bridging. An incoming caller report with phone number and / or call duration can also be provided for follow up, if required

Advantages of using IVRS

Provides consistent and accurate information.
Provides efficient and cost-effective customer service.
Builds up the corporate image of your company.
Updates information at any time and any place.
Reduces staff work load of handling phone calls.
24 hours non-stop operation.